Privacy & Confidentiality

Kells is committed to safeguarding the confidentiality of our clients. Our clinicians are registered with professional associations and follow their Codes of Ethics.

Professional Confidentiality Agreement

Kells is committed to safeguarding the confidentiality of our clients. Our team of Registered Psychologists, Provisional Psychologists, and Clinical Social Work Therapists are registered with their individual associations and are committed to following their Professional Code of Ethics.

Confidentiality Agreement

Confidentiality is crucial to maintaining trust and professionalism with a client and is an essential feature of any therapeutic relationship. We are committed to protecting client confidentiality and will only share information with others if directed to do so by the client. 

Limits to Confidentiality

Confidentiality is waived in the case of subpoenaed records, suspicion of child abuse or neglect, or if the client discloses they may harm themselves or others.

Website Privacy Policy

All Family Solutions Group (FSG) agencies, including Kells Counselling, value and respect your privacy. The policies below are intended to clearly inform our users about our privacy practices and procedures regarding website use.

Personally Identifying Information

FSG does not collect personally identifying information (such as a user's name, address, telephone number or email address) about users of our website, except when specifically and knowingly provided by such users.

Non-Personal Information

In some cases, we may collect non-personal information. Examples of this type of information include the type of Internet browser you are using, the type of computer operating system you are using, and the domain name of the website from which you linked to our site or advertisement. We may use this information for various purposes, including system administration.

Use of Personally Identifying Information

FSG does not share personally identifying information with third parties, other than the minimum necessary to perform user requested tasks, such as a credit check for credit card payments to FSG. FSG may use personally identifying information from user emails sent to us to contact users in the limited circumstances noted below: By providing an e-mail option, we intend to provide a means by which you may send comments, questions, resumes, and other communications to us. These messages are forwarded to the appropriate persons at FSG for response at their discretion. In addition, when you send an e-mail message to FSG and you indicate an interest in our products or services or we believe you may have an interest in our products or services, we may from time to time use the contact information to provide you with marketing information we think would be of particular interest. We will always give you the opportunity to opt out of receiving such communications by notifying us of your preference to opt out us via email.

Security

FSG is committed to taking reasonable steps to ensure the security of your information. To prevent unauthorized access, maintain data accuracy, and ensure the appropriate use of information, we have put in place appropriate physical, electronic, and managerial procedures to safeguard and secure the information provided to FSG.

Privacy Precaution Warning:

Please note that no data transmission over the Internet is 100% secure. As a result, we cannot guarantee the security of the information that you transmit via our online services. Please note that we reserve the right to access and/or disclose the user information discussed herein (including personal information) as required by courts and/or administrative agencies and to the extent required to permit us to investigate suspected fraud, harassment, or other violations of law or our website rules or policies.

Your Consent

By using this Web site, you consent to our use of your personally identifying information and non-personal data as specified above. You further authorize the export of personal information to Canada and its storage and use as specified in this policy when you provide such information to us. This policy and all legal obligations of FSG are subject to the laws of Alberta and Canada, regardless of the location of any user. Any claims or complaints must be filed in Canada in the Province of Alberta. If FSG decides to change this Privacy Policy, we will post those changes on this page, so you are always aware of what information we collect, how we use it and under what circumstances we disclose it.

Concerns and Comments

You may contact our Privacy Administrator with any further questions or concerns regarding this Privacy Policy or any use of your personally identifying information by email at: main@familysolutionsgroup.ca

Posted: Dec. 12, 2014

CALL US: 780-430-4769  
FIND US: SUITE 302, 1207 - 91 Street SW
Edmonton Alberta T6X 1E9